Location: Woodland, CA
Duration: Full time, M-F, 9-5pm
Reports to: Executive Director
About Children’s Therapy Center:
Founded in 1993, The Northern California Children’s Therapy Center (CTC) is a nonprofit organization committed to a mission that no child should go through life with a disability that could be aided or prevented through early intervention. CTC provides multidisciplinary services including: physical therapy, speech therapy, occupational therapy, and Infant Development Program. CTC serves all children aged birth through 21 years, regardless of their ability to pay. CTC is also the proud home of Help Me Grow Yolo County. CTC is a 501c3 (TIN: 68-0309705) governed by a volunteer Board of Directors comprised of community member and parents.
CTC was founded by two therapists and 26 families who were all frustrated by the limited access to adequate therapy services due to the dismal insurance/funding support available for these services. The therapists and families realized that the traditional funding models available would not provide the intensive therapy that their children needed to learn to walk, talk, eat, learn, and care for themselves. So, they made a partnership. The therapists agreed to give the highest level of therapy to children, regardless of the limitations set forth by funding agencies. The parents agreed to donate time and help fundraise to fill the gap between available reimbursements (if any) for therapy and the actual cost of providing the service. This partnership enables children to develop to their maximum potential and has remained the heart of CTC. Currently, Children’s Therapy Center’s 29 therapists provide approximately 33,000 hours of service annually to 775 children and their families in the following counties: Yolo, Sacramento, Solano, Napa, Sutter, and Placer.
The Deputy Director leads and manages the administrative functions of the organization, including human resources, information technology, financial billing and contract administration. In close partnership with the Executive Director, the incumbent will assist with clinical program support, as well as community outreach and fundraising events.
Minimum Qualifications and Characteristics:
• Bachelor’s Degree in Business, Healthcare Administration, Speech/Occupational/Physical Therapy or related field; Master’s Degree preferred
• Licensure in Speech/Occupational/Physical Therapy or a related healthcare field a plus
• 5 years of clinical experience in a healthcare environment, preferably multi-disciplinary
• 5 years of experience managing and coaching employees in a healthcare environment
• Knowledge of healthcare systems, contracting, CPT and diagnosis codes
• Active participation in or working knowledge of local and state healthcare or child development agencies
• Proficiency with MS Office software
• Strong understanding of technology and use of databases and billing software
• Strong customer service orientation, and experience working in a busy environment
• Excellent and tactful communication skills, including interpersonal, written and presentation
• Collaborative thinker, able to function successful in a team
• Able to uphold the values and philosophy of the organization
• Able to work independently, manage multiple projects and follow-through
• Able to maintain confidentiality regarding clients, families and organizational operations
Essential Job Duties and Responsibilities:
1. Manages daily office operations; coordinates the implementation of the organization’s short-term and long-term objectives.
2. Assists with developing, implementing and ensuring compliance with organizational policies and procedures.
3. Assists with providing conflict resolution for staff and families, as warranted; responds to and resolves feedback and complaints from clients and community members.
4. Oversees and directs office and finance staff, including external bookkeeper; hires, supervises, coaches, disciplines and terminates employees; provides routine performance coaching and feedback to employees.
5. Reviews and approves PTO and time-off requests for assigned employees.
6. Serves as primary facilities liaison with property manager/landlords, as well as vendors.
7. Oversees organizational technology, including network administration, internet access and phone system; coordinates contracts for and the purchasing of phones, tablets and computers.
8. Serves as point of contact for technology consultants and providers; assists staff with questions related to software and technology access.
9. Serves as a member of the organization’s management team.
10. Manages the internal and external (contractual) credentialing process for all staff and interns.
11. Manages organization’s human resources needs, including recruitment, employee onboarding,
managing and administering health and other employee benefits, maintaining personnel records, and ensuring personnel policies are current.
12. Liaisons with benefits broker to develop annual employee benefit plan offerings, understand benefit program options; resolves employee benefit problems.
13. Reviews semi-monthly payroll and PTO reports for accuracy; works with staff to resolve errors; works with staff to ensure accuracy of PTO accruals.
14. Assists with developing and maintaining strong partnerships with schools and universities regarding internships and staff recruitment.
Finance & Accounting
15. Assists the Executive Director in the creation of the annual budget; reviews budget and
expense monthly for adherence; keeps Executive Director abreast of budget status –over/under.
16. Reviews and approves bills/invoices; provides staff with expense allocation information.
17. Meets routinely with billing team to learn/understand billing challenges; assists staff to resolve complex problems.
18. Assists with overseeing contracts, including negotiations and grants management; reviews and approves contracts.
19. Assists the Executive Director with the execution of the annual fundraising event.
20. Assists with crafting and submitting quarterly and year-end grant reports for funders.
21. Participates on external community and association committees upon request.
22. Serves as a member of the organization’s management team.
23. Remains abreast of local, state and federal laws, as well as healthcare trends and
industry best practices.
24. Maintains personal healthcare license and obtains annual CEUs.
25. Performs other duties, as assigned.
75K-90K, Depending on experience
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